Refund policy

REFUND POLICY

Return Window

We offer a 7-day window from the date your order is delivered to request a size exchange or report an issue with your order.

All sales are considered final. We do not accept returns for refunds due to ordering the wrong size, changing your mind, or any other non-defective reason. Our 7-day window is only for reporting damaged, defective, incorrect items, or requesting an approved size exchange.

No Refunds or Order Cancellations

Once an order has been placed, we cannot guarantee cancellations or modifications.

Orders that have already entered processing or have shipped cannot be canceled.

All sales are final unless an item arrives damaged, defective, or you receive the wrong item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery by emailing vixysapparel02@gmail.com with the following:

  • Photos of the damaged item
  • Photos of the shipping packaging
  • Your order number

After reviewing your claim, we will replace the item or issue a refund if the claim is approved.

Damage caused by misuse, improper washing, normal wear and tear, or accidental damage is not covered.

Wrong Item Received

If you receive the wrong item, please contact us within 7 days of delivery.

Once verified, we will send the correct item at no additional cost.

Size Exchanges

Need a different size? We've got you.

We gladly offer size exchanges if your item doesn't fit.

To qualify for a size exchange:

  • Your request must be submitted within 7 days of delivery.
  • The item must be unworn, unwashed, unused, and in its original condition with all tags attached.
  • The item must be free of stains, odors, pet hair, deodorant marks, or any signs of wear.
  • Customers are responsible for return shipping costs unless we shipped the wrong item or the item arrived damaged.

Size exchanges are subject to product availability. If your requested size is unavailable, we may offer store credit or another available size.

Only one size exchange per order is permitted.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or clearance items
  • Limited edition or exclusive drops
  • Gift cards
  • Worn, washed, altered, or damaged items
  • Items without original tags or packaging

Shipping Costs

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is due to our error.

Contact Us

If you have any questions about your order, refunds, or exchanges, please contact us at:

VIXY Apparel
Email: vixysapparel02@gmail.com